Our PAIA Manual explains how to request access to records in compliance with the Promotion of Access to Information Act (PAIA) and related South African privacy laws.
How to request access
- Send a written request to our Information Officer with enough detail to identify the record you need.
- Include your full contact details so we can respond or clarify any information.
- We will acknowledge receipt, advise of any prescribed fees, and respond within the statutory timelines.
If a request is refused, we will explain the reason and outline any review or appeal options available to you.